Terms of Service

1. Company Information

RateResolver is operated by:

2. Service Description

RateResolver is a business to business software as a service platform that helps businesses collect, analyze, and manage customer feedback, reviews, and ratings for analytical and improvement purposes.

The service is provided on a subscription basis.

3. Eligibility

The service is intended for business use only.

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of a business.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and complete information during registration and to keep your account information up to date.

5. Subscriptions, Trial, and Payments

Access to RateResolver is provided on a monthly subscription basis.

A free trial period of fourteen (14) days may be offered. During the trial, you may access the service without charge. After the trial period ends, a valid payment method is required to continue using the service.

Payments are processed via Stripe. Prices are displayed on the website and may be subject to applicable taxes.

Failure to complete payment may result in suspension or termination of access.

6. Refund Policy

Refunds are provided only for unused subscription periods, where no meaningful use of the service has occurred, and only where required by applicable law.

Refund requests must be submitted by contacting support.

7. Acceptable Use

You agree not to misuse the service, attempt unauthorized access, interfere with system operation, or use the service for unlawful purposes.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

8. User Content and Data

Users may upload or submit content, including customer reviews and feedback, for analysis within the platform.

You retain ownership of your data. You are solely responsible for the accuracy, legality, and appropriateness of any content submitted to the service.

RateResolver does not verify the accuracy of submitted data and is not responsible for conclusions or decisions made based on such data.

9. Intellectual Property

All intellectual property rights related to RateResolver, including software, branding, and platform content, remain the exclusive property of Enluntria OÜ.

You are granted a limited, non exclusive, non transferable right to use the service during your active subscription.

10. Service Availability

The service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, secure, or error free operation.

We may modify, suspend, or discontinue parts of the service at any time.

11. Limitation of Liability

To the maximum extent permitted by law, Enluntria OÜ shall not be liable for indirect, incidental, consequential, or special damages, including loss of data, revenue, or business opportunities.

12. Changes to the Terms

We may update these Terms from time to time. Continued use of the service after changes become effective constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law principles.

14. Contact

For questions regarding these Terms, please contact us using our contact form.